1. INTRODUCTION
Acadeye (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. INFORMATION WE COLLECT
2.1 Personal Information:
– Full name
– Date of birth
– Email address
– Phone number
– Physical address
– Government-issued identification
– Educational credentials
– Professional certifications
– Profile pictures
– Payment information
2.2 Educational Information:
– Academic history
– Course details
– Project requirements
– Academic transcripts
– Study preferences
– Learning objectives
– Assessment results
2.3 Technical Information:
– IP address
– Browser type
– Device information
– Operating system
– Cookie data
– Usage statistics
– Login timestamps
– Geographic location
2.4 User-Generated Content:
– Messages and communications
– Reviews and ratings
– Project submissions
– Teaching materials
– Forum posts
– Support tickets
3. HOW WE COLLECT INFORMATION
3.1 Direct Collection:
– Account registration
– Profile creation
– Project submissions
– Support requests
– Survey responses
– Payment processing
3.2 Automatic Collection:
– Cookies
– Web beacons
– Log files
– Analytics tools
– Third-party tracking
– Platform interactions
4. USE OF INFORMATION
4.1 Service Delivery:
– Match students with tutors
– Process payments
– Facilitate communication
– Monitor project progress
– Verify credentials
– Maintain accounts
4.2 Platform Improvement:
– Enhance user experience
– Develop new features
– Analyze usage patterns
– Optimize performance
– Research and development
– Quality assurance
4.3 Communication:
– Service updates
– Project notifications
– Marketing messages
– Support responses
– Legal notices
– Security alerts
5. INFORMATION SHARING
5.1 Internal Sharing:
– Employee access
– Contractor access
– Service providers
– Corporate affiliates
5.2 External Sharing:
– Payment processors
– Identity verification services
– Cloud storage providers
– Analytics providers
– Legal authorities
– Business partners
6. DATA RETENTION
6.1 Storage Period:
– Active accounts: Indefinitely
– Inactive accounts: 24 months
– Financial records: 7 years
– Communication logs: 36 months
– Technical data: 12 months
6.2 Data Deletion:
– User request process
– Automatic deletion schedules
– Backup retention
– Legal hold exceptions
7. USER RIGHTS
7.1 Access Rights:
– View personal data
– Download data copy
– Review usage history
– Check payment records
– Access communications
7.2 Control Rights:
– Edit personal information
– Update preferences
– Restrict processing
– Delete account
– Withdraw consent
8. DATA SECURITY
8.1 Technical Measures:
– Encryption (SSL/TLS)
– Firewall protection
– Access controls
– Password policies
– Multi-factor authentication
– Regular backups
8.2 Organizational Measures:
– Employee training
– Access limitations
– Security audits
– Incident response
– Data breach notification
– Regular assessments
9. CHILDREN’S PRIVACY
9.1 Age Restrictions:
– Minimum age: 18 years
– Parental consent requirements
– Account verification
– Content restrictions
9.2 Protection Measures:
– Age verification
– Content monitoring
– Restricted features
– Parental controls
10. INTERNATIONAL DATA TRANSFERS
10.1 Transfer Mechanisms:
– Standard contractual clauses
– Adequacy decisions
– Privacy Shield compliance
– Data processing agreements
10.2 Transfer Safeguards:
– Encryption
– Access controls
– Data minimization
– Local storage options
11. COOKIES AND TRACKING
11.1 Cookie Types:
– Essential cookies
– Functional cookies
– Analytics cookies
– Marketing cookies
– Third-party cookies
11.2 Cookie Management:
– Browser settings
– Opt-out options
– Cookie preferences
– Tracking controls
12. MARKETING COMMUNICATIONS
12.1 Consent Management:
– Opt-in requirements
– Subscription preferences
– Unsubscribe options
– Communication frequency
12.2 Marketing Practices:
– Targeted advertising
– Email marketing
– SMS notifications
– Push notifications
13. THIRD-PARTY LINKS
13.1 External Websites:
– No responsibility disclaimer
– Independent privacy policies
– User awareness notice
– Link verification
13.2 Third-Party Services:
– Payment processors
– Identity verification
– Social media integration
– Analytics providers
14. PRIVACY POLICY UPDATES
14.1 Change Process:
– Regular reviews
– Update notifications
– User communications
– Implementation period
14.2 Version Control:
– Change documentation
– Archive access
– Comparison tools
– Effective dates
15. REGULATORY COMPLIANCE
15.1 Applicable Laws:
– GDPR compliance
– CCPA compliance
– Local data protection laws
– Industry regulations
15.2 Regulatory Requirements:
– Data protection registration
– Regulatory reporting
– Compliance audits
– Record keeping
16. DISPUTE RESOLUTION
16.1 Privacy Complaints:
– Internal review process
– Response timeline
– Resolution procedures
– Appeal options
16.2 Legal Remedies:
– Jurisdiction
– Applicable laws
– Legal proceedings
– Alternative dispute resolution
This Privacy Policy is effective as of November 5, 2024, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.